Contact Us


Computing & Networking Services


Report Individual Customer Issues

Such as:
  • Trouble with E-mail
  • Passwords
  • MyUFL Administrative Applications
  • GatorLink VPN issues
  • PC Security and Viruses
  • UF Software and Licenses
  • Individual account and connectivity problems
  • e-Learning
  • Personal Web Pages
  • UF Computer Requirements
  • Computing Labs
  • GatorLink Dialup issues
  • Downloading and Installing Software to a PC
  • Forwarding E-mail

The above issues are best supported by the UF Computing Helpdesk.

UF IT Staff and other direct CNS customers

UFIT has begun using a new request and problem reporting system located at:

All tickets can be submitted and tracked via this new site.

Request new services or modify existing services


Submit  Request

Report Broken Systems or Services

NOTE: In the event of a widespread network or system outage or break in service, it may be advisable to call 352-392-2291. CNS has 24/7 coverage.

You can classify your report/request as an "Incident" or "Service Request." While we are available 24*7, please use discretion when classifying a request as an "Incident" after regular business hours. An "Incident" may require that we wake up on-call staff, or otherwise interrupt their personal time - please reserve that designation for truly time-critical problems.

  • Outage of CNS supported system or service:
    • CNS hosting - web, db, file system, VM
    • UF Active Directory
    • UF Exchange
    • Authentication
    • GatorLink services
    • Kofax/Imaging
Submit Problem Report


Please use the below form to submit other questions or comments you have to Open Systems.  Please be aware that service requests or indicent reports submitted using the following form may not be honored - be sure to use the above submission links whenever possible as they will result in tickets being opened for your request or problem report.


You must login to use our contact form. If you cannot login, please contact the UF Computing Helpdesk for help with your account.


Contact Open-Systems Directly

If the support choices listed above don't suit your needs, you can contact Open Systems directly via one of the following methods.

Email address


Mailing Address

P.O. Box 112050, Gainesville, Florida 32611-2050

Physical location

2124 NE Waldo Rd, Suite 2100; Gainesville, FL 32609