• Trouble with E-mail
• Passwords
• MyUFL Administrative Applications
• GatorLink VPN issues
• PC Security and Viruses
• UF Software and Licenses
• Individual account and connectivity problems
• e-Learning
• Personal Web Pages
• UF Computer Requirements
• Computing Labs
• GatorLink Dialup issues
• Downloading and Installing Software to a PC
• Forwarding E-mail

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UF IT Staff and other direct CNS customers

As of Feb 20, 2012 CNS has begun using a new request and problem reporting system located at:

https://request.it.ufl.edu

All tickets can be submitted and tracked via this new site.

If you had open requests and problem reports with CNS prior to Feb 20, you can still view/update your ticket in the old system.

 

Request new services or modify existing services

• Website, Database hosting
• File Server hosting
  
• VM hosting
• Sharepoint hosting
• Kofax/Imaging
• UF Exchange
• UF Active Directory

 

Submit  Request

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Report Broken Systems or Services

NOTE: In the event of a widespread network or system outage or break in service, it may be advisable to call 352-392-2291. CNS has 24/7 coverage.

You can classify your report/request as "Urgent" or "Routine." While we are available 24*7, please use discretion when classifying a request as "Urgent" after regular business hours. An "Urgent" request may require that we wake up on-call staff, or otherwise interrupt their personal time - please reserve that designation for truly time-critical problems.

• Outage of CNS supported system or service:
  
  • CNS hosting - web, db, file system, VM
  • UF Active Directory
  • UF Exchange
  • Authentication
  • GatorLink services
  • Kofax/Imaging

Submit Problem Report

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Please use the below form to submit other questions or comments you have to Open Systems.  Please be aware that work requests or problem reports submitted using the following form may not be honored - be sure to use the above submission links whenever possible as they will result in tickets being opened for your request or problem report.