All messages that pass through smtp.ufl.edu are filtered and scored by a system that looks for characteristics of spam, phishing attempts, and other types of unsolicited bulk email.
As each email message is relayed through smtp.ufl.edu, it passes though a filtering system that runs different, specific tests. Each of these tests contributes to an overall SPAM score. The SPAM score, and a summary of the individual tests is placed in the headers of the message before it is sent to its destination.
If the system does not mark a message as SPAM that should be, the user should forward the message to <firstname.lastname@example.org>.
If the system marks a message as SPAM in error, the user should resend the entire original message to <email@example.com>. Please do not send the message as an attachment or a forward, you must submit an exact reproduction of the original message (with the sole difference of recipient address as "firstname.lastname@example.org"). After you send the message to email@example.com please open a ticket requesting that we review your submission so we can follow up with you.
To correctly submit the ticket for efficient processing:
Once we get your ticket we'll evaluate it and submit it to the vendor. Once this has been done you'll receive notification that your ticket has been resolved.
Questions or problems? Contact the UF Computing Helpdesk (352) 392-HELP (4357).