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Outlook 2000

When Outlook 2000 is having problems:

  1. Always back up .pst files

  2. Go to Help and select Detect and Repair. If it came across anything to fix it will ask you to reboot.

  3. Bad .pst file:

    • Right click on Outlook Today and choose "Properties".

    • Click on advanced.

    • Write down the entire path of the Personal Folders.

    • Close properties.

    • Go to Start and then Run.

    • Type in Outlook.exe /cleanpst.

    • Open up Outlook. If a box comes up asking to recreate shortcuts, click no for now.

    • Go to File, click on Import and Export.

    • Select Import from another program or file.

    • Select Personal Folder File (.pst).

    • Type in the path you wrote down in the file to import and select Next.

    • This should take a few minutes and restore all your information and correct the problem.

  4. How to Tell You Have a Bad .pst File

    • If you have an extra Personal Folder that can't open, says the item could not be found.

    • If you cannot get your task pad to appear in the Calendar view.

    • If when setting reminders, you get an error saying the item does not exist in the Calendar or task folder.

When Outlook Does Not Shut Down

If Outlook 2000 does not shut down completely without going to the Task Manager try the following steps:

  1. Go to Start and then Run

  2. Type in outlook /safe and hit enter

  3. Wait for Outlook to completely load. Shut it down and check the Task Manager. If OUTLOOK.EXE is not still running this means there is either an add-ins problem or the Outlook start up files are corrupt; continue with the following steps.

    • Go to Start Menu and Search

    • Search for extend.dat and change to extend.old

    • Search for outcmd.dat and change to outcmd.old

    • Search for views.dat and change to views.old; if it's not there that's ok

    • Go back and start Outlook normally

    • Shut it down and check the Task Manager. Hopefully it should be fixed.

If you have other errors (Outlook doesn't shut down completely without going to the Task Manager) and you can't figure out what's wrong, try #2 first. No information should be lost.