Some questions come up a lot- here's a list of those questions with answers we think are helpful.
GatorLink account / general email questions:
WebMail 2.0 Questions
A. WebMail 2.0 is an installation of Roundcube webmail. According to the software maintainers' wiki the following browsers are supported:
Tested browsers (from the developers' wiki)
Browsers reported to work (from the developers's wiki)
Beyond this list OSG has performed some basic testing with the following browsers which seem to work fine:
While these browsers all work some users may encounter problems due to their browser settings. Specifically the following requirements must be met in the browser:
If you need assistance configuring your browser, or suspect that your browser may be unsupported please contact the UF Computing Helpdesk for assistance configuring or updating your browser software.
A. UF WebMail is simply a web-based IMAP client that provides convenient access to your Gatorlink mailbox, but WebMail is not optimized for mobile platforms. As such, mobile users are advised to use an email app on their phone or tablet that supports the IMAP protocol to acces their Gatorlink email directly. All prevalent mobile platforms have at least one IMAP mail client available. These apps are designed to work well on your specific mobile platform and offer the best option for accessing your Gatorlink email from your phone or tablet.
To configure your mobile IMAP client, the server settings you'll need are:
Incoming servername: imap.ufl.edu port: 993
Outgoing servername: smtp.ufl.edu , port: 587
For help selecting and configuring an IMAP app for your mobile device, please see the links below for mobile IMAP apps that the UF Computing Helpdesk supports on the following platforms:
A. UF WebMail does not support delivery status notifications. Deselect this option on the Settings page under “Composing Messages” and save your settings and you should be able to successfully send mail.
Q. How do I select addresses from my Address Book when composing an email?
A. There are two ways to do this. First of all, go to the 'Compose' function in WebMail, then as you type addresses into the 'To' or 'Cc' fields WebMail will attempt to auto-complete contacts from your Address Book as you type them. If this approach doesn't work for you there is a second way to do this as well.
You can go to the Address Book area of the new webmail and select the desired contacts from the middle 'Contacts' pane. You can select multiple contacts you by using either control-click (one by one) or shift-click (a range of contacts). Once you've highlighted the contacts you want, hit the "Compose mail to" button just above the 'Contacts' pane. This will bring up the compose window with the contacts you selected populated in the "To" field.
A. To select a range of messages in your Inbox, select the first message and the hold down the <Shift> key on your keyboard while you select the last message in the range- this will select all messages between the first and last messages you clicked. If you want to select messages that are scattered throughout your inbox, just hold down the <Ctrl> key on your keyboard while you select the individual messages.
Additionally, there are several message selection icons at the bottom of the message list pane. These are, from left to right:
A. Webmail, like many other imap clients, does not actually remove mail when the user selects 'Delete'. Instead, it marks the message as 'deleted' and copies it to the Trash. This is considered good behavior since it allows a message to be undeleted later. Since the message is still in the Inbox, but is marked as 'deleted', it is displayed in the Inbox with a grey font and a deleted symbol.
To actually remove messages marked as 'deleted' from a folder, the user needs to compact the folder via the 'Compact' option in the Folder Actions menu at the bottom of the Folder pane. To delete messages from the Trash folder, the user needs to empty their Trash via the 'Empty' option in the Folder Actions menu.
You can change the way deleted messages are displayed from the Settings -> Server Settings page. Among other options, you can choose to:
Q. I log into WebMail 2.0 but there are no email messages in the message list. I'm sure I've got emails, so why can't I see them?
A. This is a two part operation. First you have to define the signature you'd like webmail to use. To do this go to 'Settings' -> 'Identities' tab -> select your identity in the 'Identities' pane on the left-hand side. Now in the main pane you should see a text box labeled "Signature". Fill this in with the signature you'd like to attach to messages, then click 'Save' at the bottom of the main pane.
Now that you've defined your signature you need to tell WebMail to attach it to messages you compose. Do this by going 'Settings' -> 'Preferences' tab -> 'Composing Messages' in the 'Sections' pane. Now you should see an area called "Signature Options" in the main panel. Select when you'd like your signature attached from the drop-down menu to the right of "Automatically add signature" option. You can adjust other signature settings here as well. When you're done, be sure to click 'Save' at the bottom of the main panel.
GatorLink account / general email questions
A. See the UF Computing Helpdesk's answer to this question.
Known Bugs and Other Issues - items that have been corrected are marked with (FIXED) or (CHANGED)
A. This issue was due to a problem with the database connection which fetches contact from the old webmail. The problem only impacted one of the two webmail nodes, so only about 50% of users would have encountered this. This problem has been fixed and address book imports should work for all users. This problem was fixed around 10:30am Eastern on 12/20, if you continue to experience problems importing your address book please contact the UF Computing Helpdesk.
A. This issue was due to the fact that the old webmail would delete folders without removing the subscription entries for them. Initially WebMail 2.0 would display these folders because of the subscription entry, but since they didn't actually exist they could not be managed. As of about 10:30am, 12/20 a patch has been deployed which cleans up those lingering subscription to folders that no longer exist. If you continue to see this symptom please report the issue to the UF Computing Helpdesk.
A. This issue was common to certain version of Internet Explorer which expected a particular http header that most other browsers don't expect. As of 11:05am on 12/20 we've been able to apply a patch to provide IE with the expected header. Attachments should now function across all browsers. If you continue to experience this problem please report this to the UF Computing Helpdesk.
A. A number of users have reported this issue - here's the exact error message:
An error occurred while processing your request. Please contact your helpdesk or user ID office for assistance.
This service requires cookies. Please ensure that they are enabled and try your going back to your desired
resource and trying to login again.
Use of your browser's back button may cause specific errors that can be resolved by going back to your desired
resource and trying to login again.
Error Message: Message did not meet security requirements
We've addressed this issue by making some changes to the cache headers that our webservers provide to your browser. Now you won't have to clear your browser cache to login to webmail. That being said, some folks will need to clear their cache one last time - if you're still having problems logging in and you're seeing the above error clear your cache as follows in Firefox 5:
For help doing this or for help clearing your cache in IE9 please contact the UF Computing Helpdesk at (352) 392-HELP (4357) or email@example.com
A. Due to user feedback we have stopped accepting Shibboleth Single Sign-On sessions as logins to WebMail 2.0. While WebMail 2.0 continues to use Shibboleth for authentication, it now forces re-authentication each time you log in. This means that even if you have a Shib session you will be required to type your username and password.
It's important to note that forcing re-auth does not mean your Shib session is destoyed upon logout from WebMail 2.0. That session will continue to be valid until you close your web browser. For this reason we will continue to advise that all users close their web browser software upon logout from WebMail 2.0.